Skip to content
PMS Guidelines
  • PMS Knowledge Base
  • Sample Page
PMS Guidelines
  • PMS Knowledge Base
  • Sample Page

PMS Knowledge Base

How can we help you?

Update PMS

  • August

    • HM-2400 [UPDATE] Total Transaction Report – Change the display format for droplist Room/Table
    • HM – 4767 Inhouse guest report – Filter by guest type
    • HM-5505: [UPDATE] CMS – Update cancel policies
    • HM-5586: [UPDATE] Menu Item Sales Report – Add Shift filter
    • HM-5428 [UPDATE] Booking – Can cancel Booking that have not been CI and Balance = 0
    • HM-4059[UPDATE] Report – Allow to view final bill in FnB Revenue report
    • HM-4703 [UPDATE] KTV – Display the percentage (%) when the user adds a discount or surcharge to an item or order
    • HM-4627 [UPDATE] FNB-Display the percentage (%) when the user adds a discount or surcharge to an item or order
    • HM-4275 [UPDATE] – [FnB Report] – Combine data from the "FnB post to room" report into the "FnB revenue/ discount/ payment" report
    • HM-5063 [UPDATE] FNB bill – Change line ABT & VAT tax
    • HM-2300 [NEW] FNB – Allow to add Open item
    • HM-4249 [HF] Add Reason when using Open discount FNB
    • HM-987 [PROD] – [FnB/KTV] – Allow searching Vietnamese with diacritics
    • HM-4640 [NEW] BUSINESS AREA – Allow configuring specific payment types for each Business Area
    • HM-5428 [UPDATE] Booking – Can cancel Booking that have not been CI and Balance = 0
    • HM-2088 [NEW] REPORT – Cancelled/ Noshow Reservation report 
    • HM-3551: [Update] – Create/Edit booking/Confirmation form – Add formal titles before surname/full name
    • UPDATE] HM-2400 Total Transaction Report – Change the display format for droplist Room/Table
    • [HM-5498] [UPDATE] OTA – Create a price configuration with tax for OTA

  • September

    • HM-3657 QC – [Update] – [FnB Report] – Add a filter function to get data by night audit date
    • HM5301- [UPDATE] Tab Transaction >  Booking Details – Allow the user to edit the Note field
    • HM-3931 : [UPDATE] List reservation – Display all guest names on screen for personal booking
    • HM-3126: [UPDATE] Notification – Alert when there is FnB or HK service post to room
    • HM-5744: [UPDATE] FOLIO – Allow to change transaction page when booking's reservation type is Checkout/ Noshow/ Cancelled
    • HM4851- [UPDATE] Room occupancy – Display number of available Special
    • HM-5041 [NEW] Room status – Open popup when click on special service
    • HM-4670 [UPDATE] DASHBOARD –  Fix the display logic of the ‘Move Room’ field in the ‘Activity’ section of the ‘House Status’ screen
    • HM-5790: Booking report – Add "Rental type" filter, "Rental type" column and report's subtitle
    • HM-5813 [UPDATE] REPORT – Hide the "Search by" filter for the Breakfast report
    • HM-5855 [UPDATE] DETAIL RESERVATION – Fix bug about displaying payment note after edited
    • HM-3336 FnB – Add option View details at Bill list > Payment bills tab
    • HM-5032: [PROD] Booking Detail – Room Detail – Optimize
    • HM – 5683: [PROD] Report – Incorrect display of Booking status information.
    • HM-5847 [UPDATE] Booking report – Remove the requirement to filter by From–To Date fields 
    • HM-5789: [UPDATE] Add column rate_change to payment_details
    • HM-5700 [UPDATE] Report – FNB/KTV Menu item sales report update performance
    • HM -3978 [UPDATE] Report – Breakdown Revenue for FnB reports
    • HM-5636 [UPDATE] BUSINESS AREA/ RESERVATION – Automatically convert the payable amount when changing the currency type in the payment popup.
    • [UPDATE] HM-5798 Room schedule – Do not allow deletion of a room if it has an OOO/OOS configuration.

  • October

    • HM -3978 [UPDATE] Report – Breakdown Revenue for FnB reports
    • UPDATE] HM-5788 Report – Add Rental type and Rate code column to Total Transaction Report
    • HM-5357 [UPDATE] Booking Service – Add function "Confirm and Print miscellaneous"
    • HM-5317 [UPDATE] Night audit – Add function Export in Check rate code popup
    • HM-5954 [UPDATE] Arrival report – add column Nationality 
    • [UPDATE] FNB/KTV/SPA – Configure to display voided items in bill/pre-check
    • [UPDATE] Dashboard/ List reservation – Display room status on the “Arrival Expected” popup and the List reservation

  • November

    • [UPDATE]-5607 Dashboard/ List reservation – Display room status on the “Arrival Expected” popup and the List reservation
    • HM-5748 [UPDATE] BOOKING – Add "Walk in" checkbox on the Create/ Detail reservation/ Reservation list
    • HM-4434 : [NEW] REPORT – Actual Walk-In Report
    • HM-5609 [UPDATE] Cashier Transaction – Add a “Due out” checkbox to the filter section
    • HM-5851 : [PRO] – Add column Transaction date in Report Move room log report
    • [NEW] REPORT-H4434 – Actual Walk-In Report
    • [UPDATE] Cashier Transaction – Add a “Due out” checkbox to the filter section
    • [UPDATE] Create/Edit/Detail booking – Remove require of Guest Types and Payment method
    • FNB – E-MENU FOR CUSTOMER

  • December

    • HM-6141 [UPDATE] Inhouse guest report – Filter by date range
    • HM – 5143 [UPDATE] Outlet – Config transaction type in Selector group
    • HM-6107: [Prod] Export file PDF does not have enough tables in Report FNB

  • January, 2026

    • [UPDATE] Dashboard/ List reservation – Display room status on the “Arrival Expected” popup and the List reservation
    • [HM-5605] Dashboard – Allow viewing and printing the room list in the HSK Room Status section

  • Mar-2026

    • HM-6083-  [UPDATE] Booking Service – Not allow using the “Open Price” already been audited
    • HM-2266: [NEW] REPORT – Detail Folio By Departure Date Report
    •  HM-6136 [UPDATE] Housekeeping – Room to clean fix sort by room number
    • HM-6049: [UPDATE] CONFIGURATION – Allow configuring the rate code for specific room types
    • HM-5243 [UPDATE] BOOKINGS – Add "Save and Checkin" button to the Create reservation/ Reservation detail screen 
    • HM-4880-02: [UPDATE]: Transfer/ Room charge to master/ Routing – update business logic – tunning code
    • HM-4880-01: [UPDATE]: Transfer/ Room charge to master/ Routing – update business logic – tunning code
    • HM-5468 01: E-Menu for Customer
    • HM – 4267: [UDPATE] CMS – Add the "Include commission" column on the Config OTA screen
    • [NEW] HM-6045 REPORT – Cancelled/ No-show reservation report
    • Update “Search by” filter: Add “Cancellation date and “No-show date” option 

  • April, 2026

    • [UPDATE] FOLIO – Allow refunding deposits via a different payment method
    • [UPDATE] CMS – Hide the room which have the "number of room sell on CMS" = 0 on the OTA room sale
    • [Update] FnB – Add some fields in the "Update information" popup, Create the Customer Visits, Revenue & Source by Customer report, and Create the guest birthday notification feature
    • Key card – Auto post service when post Lost key
    • [UPDATE] Access Control – Update the text of permission "Room status update"
    • [UPDATE] HOUSEKEEPING – Allow to select multiple rooms for the Room filter on the Task assignment/ Room condition/ Room to clean screen
    • [NEW] REPORT – Deposit Ledger report
    • [NEW] Warehouse/Report – Add a new report for inventory export management
    • [UPDATE] Booking report – Add room type droplist
    • [UPDATE] CRM – Customer – Allow to search by Phone number
    • HM-5282: [UPDATE] Payment report – Add droplist "Payment / Paid out Type"
    • HM-5610 [UPDATE] Cashier Transaction – Add a “Balance” column and the "Non-zero balance" checkbox to the Booking section

  • May, 2026

    • FnB – Display all guests in booking when selecting room to post
    • [NEW] CONFIGURATION – Add the "Feedback link" section and the feedback email flow
    • [UPDATE] Booking Engine – Fix the way to display email when the hotel sends the booking confirmation
    • [UPDATE] List reservation – Change position of icon OTA
    • [UPDATE] Housekeeping – Allow to select "Reservation code" when posting room damage

  • Agust, 2026

    • [NEW] Booking Engine – Allow to input age of children for calculate room fee

  • September, 2026

    • NIGHT AUDIT REPORT ENHANCEMENT
    • Report – Fix the revenue calculation for cancelled bookings in the reports
    • [UPDATE] FnB – Allow to select transaction type for bill post to room
    • Migrate OTP/Notification/Messaging from Telegram to Signal with Configurable Channel

  • October, 2026

    • [CMS] – Revenue Manager can manage Extra Rate for BE and OTA on OTA room sale screen so that additional guest charges can be configured by date and synchronized consistently
    • [CMS] Revenue Manager can set Max Stay restrictions by date for BE and OTA so that they can adjust Max Stay without leaving the OTA room sale screen
    • [CMS] Revenue Manager can set Max Stay Configuration by date range in Bulk Update Restrictions
    • [UPDATE] HM-3509 Create/ Detail booking/ List reservation – Add ID card and Gender field in Registration form
    • [FnB/KTV] Allow users to split a finalized paid bill by item allocation
    • View in-house and next booking dates on Task assignment

Dashboard

  • Dashboard
  • Functional guideline – Log in

Room

  • Reservation

    • List Reservation

      • Personal
        • List reservations
        • Reservation details
        • FOLIO screen
      • Group
        • Group reservation details
        • Group Reservation List

  • Room map

    • Room map

  • Room Status

    • Articles coming soon

  • Task list

    • Task list

  • Night Audit

    • Night audit

  • Birthday

    • Create Birthday page and notification

  • Room Plan

    • Room plan

Housekeeping

  • Lost and found
  • Housekeeping service
  • Room Condition 
  • OOO/OOS
  • Task assignment

CMS

  • OTA Room Sale

    • OTA
    • Booking Engine

  • Dynamic Price

    • Dynamic Price

  • OTA-Pending Booking

    • OTA-pending booking

  • Promotion (BE)

    • Promotion (BE)

  • Booking

    • Booking

  • Policy Configuration

    • Payment policy configuration
    • Cancellation policy configuration

Report

  • Manager Report

    • Revenue exclude tax report
    • Revenue include tax report

  • Reservation report

    • Report – Create History and Forecast
    • History And Forecast By Room Type Report
    • Cancelled/ Noshow Reservation report
    • Detail Folio By Departure Date Report

  • FO report

    • Arrival report
    • Departure Report
    • Inhouse guest report 
    • Birthday report
    • Move room log report
    • Actual Walk-In Report

  • Finance report

    • Total Transaction report

  • Business area report

    • FnB

      • FnB Daily revenue report
      • FnB Payment report
      • FnB Payment detail report
      • FnB Discount report
      • FNB Menu Item Sales report

    • KTV

      • Articles coming soon

  • Statistic report

    • Revenue Report by company/travel agent
    • Revenue For Market Segment Report

  • Cashier report

    • Deposit report
    • Report – Void Report
    • Report – Create Guest Balance Report
    • Payment report

  • Housekeeping report

    • Task report 
    • Room with special service report

  • Night audit

    • Night audit report 
    • Night audit warning

Cashier

  • Transaction

    • Screen guideline – FOLIO screen

Finance

  • Payway transactions

Bussiness Area

  • FnB

    • Hall plans
    • Bill list
    • Order details

  • KTV

    • Articles coming soon

  • Invoice List

    • Invoice list

CRM

  • Customer Types

    • Customer Types

  • Market Segment

    • Market Segment

  • Source

    • Source

  • Customer

    • Customer

  • Key Card

    • Articles coming soon

  • Traveling Purpose

    • Traveling purpose

Configuration

  • Config Room

    • Room
    • Room view
    • Room class
    • Floor
    • Facility
    • Area

  • Currency

    • Transaction

  • Employee

    • Employee

  • Promotion

    • Service

      • Booking engine service 
      • Breakfast 
      • Housekeeping service
      • Room service
      • Transportation Service

    • Combo

      • Combo

    • Increase/Descrease

      • Increase/Decrease

  • Task

    • Task

  • Company, Agency

    • Agency
    • Rank

  • FnB

    • Menu
    • Hall plans
    • Tables
    • Modifier
    • Classification
    • Payment type
    • Tables
    • Modifier

  • Diagram

    • Articles coming soon

  • Hotel/Apartment

    •  Hotel/Apartment 

  • Access Control

    • Access control

  • Tax

    • Service charge
    • Accommodation tax
    • Special tax
    • VAT tax

  • Voids

    • Voids

Log

  • User activity log

Featured Articles

Popular Articles
  • [UPDATE] FOLIO – Allow refunding deposits via a different payment method
  • HM-4880-01: [UPDATE]: Transfer/ Room charge to master/ Routing – update business logic – tunning code
  • [HM-5605] Dashboard – Allow viewing and printing the room list in the HSK Room Status section
  • HM – 4767 Inhouse guest report – Filter by guest type
  • HM-4880-02: [UPDATE]: Transfer/ Room charge to master/ Routing – update business logic – tunning code
Newest Articles
  • View in-house and next booking dates on Task assignment
  • [FnB/KTV] Allow users to split a finalized paid bill by item allocation
  • [CMS] Revenue Manager can set Max Stay Configuration by date range in Bulk Update Restrictions
  • [CMS] Revenue Manager can set Max Stay restrictions by date for BE and OTA so that they can adjust Max Stay without leaving the OTA room sale screen
  • [CMS] – Revenue Manager can manage Extra Rate for BE and OTA on OTA room sale screen so that additional guest charges can be configured by date and synchronized consistently
Recently Updated Articles
  • Total Transaction report
  • HM-4434 : [NEW] REPORT – Actual Walk-In Report
  • [UPDATE] FNB/KTV/SPA – Configure to display voided items in bill/pre-check
  • Migrate OTP/Notification/Messaging from Telegram to Signal with Configurable Channel
  • HM-5428 [UPDATE] Booking – Can cancel Booking that have not been CI and Balance = 0

Frequently Asked Questions

Booking group – Can edit departure of group and booking

Currently, the system allows extending the departure date of a group booking even after the group has checked in. However, child-bookings can only be extended within the date range of the group. Therefore, to extend the departure date of a child-booking, the departure date of the group must be extended first.

Where can I find Total Transaction report?

We have a library of Total Transaction report within the Finance report section of our knowledge base.

What is purpose of Out of order/ Out of service process?

Out of order/ Out of service supports users to create, track and cancel the out of service/out of service status for one or several rooms in the system. For rooms that have been marked out of service, the system will ignore these rooms and not count them in the number of rooms available for sale of the hotel.

    • PMS Knowledge Base
    • Sample Page

Copyright © 2026 PMS Guidelines | Powered by Airfeed

Scroll to Top