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PMS Guidelines
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  • Sample Page
PMS Guidelines
  • Knowledge Base
  • Sample Page

Knowledge Base

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Update HMS

  • August

    • HM-2400 [UPDATE] Total Transaction Report – Change the display format for droplist Room/Table
    • HM – 4767 Inhouse guest report – Filter by guest type
    • HM-5505: [UPDATE] CMS – Update cancel policies
    • HM-5586: [UPDATE] Menu Item Sales Report – Add Shift filter
    • HM-5428 [UPDATE] Booking – Can cancel Booking that have not been CI and Balance = 0
    • HM-4059[UPDATE] Report – Allow to view final bill in FnB Revenue report
    • HM-4703 [UPDATE] KTV – Display the percentage (%) when the user adds a discount or surcharge to an item or order
    • HM-4627 [UPDATE] FNB-Display the percentage (%) when the user adds a discount or surcharge to an item or order
    • HM-4275 [UPDATE] – [FnB Report] – Combine data from the "FnB post to room" report into the "FnB revenue/ discount/ payment" report
    • HM-5063 [UPDATE] FNB bill – Change line ABT & VAT tax
    • HM-2300 [NEW] FNB – Allow to add Open item
    • HM-4249 [HF] Add Reason when using Open discount FNB
    • HM-987 [PROD] – [FnB/KTV] – Allow searching Vietnamese with diacritics
    • HM-4640 [NEW] BUSINESS AREA – Allow configuring specific payment types for each Business Area
    • HM-5428 [UPDATE] Booking – Can cancel Booking that have not been CI and Balance = 0
    • HM-2088 [NEW] REPORT – Cancelled/ Noshow Reservation report 
    • HM-3551: [Update] – Create/Edit booking/Confirmation form – Add formal titles before surname/full name
    • UPDATE] HM-2400 Total Transaction Report – Change the display format for droplist Room/Table
    • [HM-5498] [UPDATE] OTA – Create a price configuration with tax for OTA

  • September

    • HM-3657 QC – [Update] – [FnB Report] – Add a filter function to get data by night audit date
    • HM5301- [UPDATE] Tab Transaction >  Booking Details – Allow the user to edit the Note field
    • HM-3931 : [UPDATE] List reservation – Display all guest names on screen for personal booking
    • HM-3126: [UPDATE] Notification – Alert when there is FnB or HK service post to room
    • HM-5744: [UPDATE] FOLIO – Allow to change transaction page when booking's reservation type is Checkout/ Noshow/ Cancelled
    • HM4851- [UPDATE] Room occupancy – Display number of available Special
    • HM-5041 [NEW] Room status – Open popup when click on special service
    • HM-4670 [UPDATE] DASHBOARD –  Fix the display logic of the ‘Move Room’ field in the ‘Activity’ section of the ‘House Status’ screen
    • HM-5790: Booking report – Add "Rental type" filter, "Rental type" column and report's subtitle
    • HM-5813 [UPDATE] REPORT – Hide the "Search by" filter for the Breakfast report
    • HM-5855 [UPDATE] DETAIL RESERVATION – Fix bug about displaying payment note after edited
    • HM-3336 FnB – Add option View details at Bill list > Payment bills tab
    • HM-5032: [PROD] Booking Detail – Room Detail – Optimize
    • HM – 5683: [PROD] Report – Incorrect display of Booking status information.
    • HM-5847 [UPDATE] Booking report – Remove the requirement to filter by From–To Date fields 
    • HM-5789: [UPDATE] Add column rate_change to payment_details
    • HM-5700 [UPDATE] Report – FNB/KTV Menu item sales report update performance
    • HM -3978 [UPDATE] Report – Breakdown Revenue for FnB reports
    • HM-5636 [UPDATE] BUSINESS AREA/ RESERVATION – Automatically convert the payable amount when changing the currency type in the payment popup.
    • [UPDATE] HM-5798 Room schedule – Do not allow deletion of a room if it has an OOO/OOS configuration.

Dashboard

  • Quick check in/out

    •  Check in/out from List reservation quick menu 

  • Hotel Status

    • Activity Table
    • Revenue Summary
    • End Of Date Projection
    • Housekeeping Room Status
    • Complimentary And House Use
    • Room Summary

Room

  • Reservation

    • List Reservation

      • Personal
        • Detail personal reservation
          • Proceed
            • View Housekeeping service detail
            • Edit the housekeeping service
            • Change Page
            • Void Item
          • Print
            • Transaction Page
            • Transaction Page
          • Add More
            • Add room service
            • Housekeeping service
          • Advance Room Charge
          • Print Receipt
          • Transfer and Split the transaction
          • Void Item
          • Deposit
          • Refund
          • Pay
          • Room Detail – Allow to paid out payment
          • Routing function
          • Void payment
          • Check out Personal Booking
        • Search for personal booking
        • Edit the personal booking
        • Add/ Edit Reservation Note
        • Change the reservation type for booking
        • Personal Confirmation form
        • Personal Registration form
        • Check in Personal Booking
        • Rollback Check-in
        • Intergrating key card for Vingcard
        • Rollback Checkout
      • Group
        • Search for group booking
        • Edit the group booking
        • Group Confirmation form
        • Group Registration form
        • Check-in Group Booking
        • Check out Group Booking
        • Group Reservation Details
        • Assign Booking Child
    • Create a new personal reservation
    • CREATE GROUP BOOKING

  • Room map

    • Room map
    • Room plan

  • Room Status

    • Room Occupancy
    • Room Status

  • Task list

    • Work Schedule
    • Task List

  • Night Audit

    • Check discrepancy
    • Check booking due out
    • Check booking no show
    • Check shift business area
    • Check rate code
    • Revenue updated

  • Birthday

    • Create Birthday page and notification

Housekeeping

  • Housekeeping 
  • Tab room to clean 
  • Housekeeping – Allow to select date for OOO
  • Lost and found
  • Housekeeping service
  • Room Condition 

CMS

  • OTA Room Sale

    • OTA
    • Booking Engine

  • Dynamic Price

    • Dynamic Price

  • OTA-Pending Booking

    • OTA-pending booking

  • Promotion (BE)

    • Promotion (BE)

  • Booking

    • Booking

  • Policy Configuration

    • Payment policy configuration
    • Cancellation policy configuration

Report

  • Manager Report

    • Revenue exclude tax report
    • Revenue include tax report

  • Reservation report

    • Report – Create History and Forecast
    • History And Forecast By Room Type Report
    • Cancelled/ Noshow Reservation report

  • FO report

    • Arrival report
    • Departure Report
    • Inhouse guest report 
    • Birthday report

  • Finance report

    • Total Transaction report

  • Business area report

    • FnB

      • FnB Daily revenue report
      • FnB Payment report
      • FnB Payment detail report
      • FnB Discount report
      • FNB Menu Item Sales report

    • KTV

      • Articles coming soon

  • Statistic report

    • Revenue Report by company/travel agent
    • Revenue For Market Segment Report

  • Cashier report

    • Deposit report
    • Report – Void Report
    • Report – Create Guest Balance Report
    • Payment report

  • Housekeeping report

    • Task report 
    • Room with special service report

  • Night audit

    • Night audit report 
    • Night audit warning

Cashier

  • Transaction

    • Folio tab

Finance

  • Payway transactions

Bussiness Area

  • FnB

    • Process to Order
    • Process to cancel, delete order
    • Transfer item
    • Process to Pay
    • Discount 
    • Undo Check
    • Undo Paid
    • Split bill
    • Close cashier shift, daily shift
    • Bill list

  • KTV

    • Articles coming soon

  • Invoice List

    • Invoice list

CRM

  • Customer Types

    • Customer Types

  • Market Segment

    • Market Segment

  • Source

    • Source

  • Customer

    • Customer

  • Key Card

    • Articles coming soon

  • Traveling Purpose

    • Traveling purpose

Configuration

  • Config Room

    • Room type
    • Room View 
    • Room status
    • Config Room
    • Floor
    • Facility
    • Area
    • Amenities

  • Currency

    • Currency
    • Transaction
    • Payment 
    • Rate Code
    • Rate plan
    • Period
    • Access Control 
    • Key Card

  • Employee

    • Employee 
    • Department

  • Promotion

    • Service

      • Booking engine service 
      • Breakfast 
      • Housekeeping service
      • Room service
      • Transportation Service

    • Combo

      • Combo

    • Increase/Descrease

      • Increase/Decrease

  • Task

    • Task 
    • Work shift

  • Company, Agency

    • Agency
    • Rank

  • FnB

    • Menu 
    • Hall plans
    • Table
    • Voids
    • Modifier
    • Outlets
    • Holidays

  • Diagram

    • Diagram

  • Hotel/Apartment

    •  Hotel/Apartment 

Log

  • User activity log

Featured Articles

Popular Articles
  •  Check in/out from List reservation quick menu 
  • Create a new personal reservation
  • Payway transactions
  • HM-2400 [UPDATE] Total Transaction Report – Change the display format for droplist Room/Table
  • HM – 4767 Inhouse guest report – Filter by guest type
Newest Articles
  • [UPDATE] HM-5798 Room schedule – Do not allow deletion of a room if it has an OOO/OOS configuration.
  • HM-5636 [UPDATE] BUSINESS AREA/ RESERVATION – Automatically convert the payable amount when changing the currency type in the payment popup.
  • HM -3978 [UPDATE] Report – Breakdown Revenue for FnB reports
  • HM-5700 [UPDATE] Report – FNB/KTV Menu item sales report update performance
  • HM-5789: [UPDATE] Add column rate_change to payment_details
Recently Updated Articles
  • [UPDATE] HM-5798 Room schedule – Do not allow deletion of a room if it has an OOO/OOS configuration.
  • HM-3336 FnB – Add option View details at Bill list > Payment bills tab
  • HM-5636 [UPDATE] BUSINESS AREA/ RESERVATION – Automatically convert the payable amount when changing the currency type in the payment popup.
  • HM -3978 [UPDATE] Report – Breakdown Revenue for FnB reports
  • HM-5700 [UPDATE] Report – FNB/KTV Menu item sales report update performance

Frequently Asked Questions

Booking group – Can edit departure of group and booking

Currently, the system allows extending the departure date of a group booking even after the group has checked in. However, child-bookings can only be extended within the date range of the group. Therefore, to extend the departure date of a child-booking, the departure date of the group must be extended first.

Where can I find Total Transaction report?

We have a library of Total Transaction report within the Finance report section of our knowledge base.

What is purpose of Out of order/ Out of service process?

Out of order/ Out of service supports users to create, track and cancel the out of service/out of service status for one or several rooms in the system. For rooms that have been marked out of service, the system will ignore these rooms and not count them in the number of rooms available for sale of the hotel.

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