1. Check out child bookings within the group booking

For example, a group booking has the confirmation code “24A00304”.

To check out child bookings within the group booking, follow the steps below:

Step 1: Under the List reservations tab, view by Personal booking (1). 

Step 2: Filter the child bookings within the group booking using the Confirm code (2), for example, “24A01847”. Click the Apply button (3) to display the filtered results (4).

Step 3: For each child booking (5), click the Detail button (6).

Note: The checkout process cannot proceed until the booking balance is fully paid and the outstanding balance is zero.

You can refer to the Check out Personal Booking.

2. Check out the entire group booking at once

Step 1: Under the List reservations tab, view by Group booking (1).

Step 2: Find and select the group booking you want to check in (2), then click the Check out button (3).

Step 3: The system will prompt you to confirm the check out. Click the Yes button (4) to proceed.

Note: Please make sure you have already paid for all services and room fees.

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